Job Description

Job Summary : The Trainer position will be responsible for all training across the multiple departments to include new hire training, system build training, and continuous refresher training. They will be responsible for maintaining training manuals and all training materials. They will be responsible for all testing throughout training and refresher training. This person will be responsible for coordinating all new procedure rollouts and documentation. They will also coordinate all quality assurance measures. 

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with this job.

• New Hire Training: Train all new hires on all procedures for the multiple departments encompassed at given Mobility Operations project. This will include all system, inbound call customer service, Transit Agencies, Locations,
• Refresher Training: Provide on-going training on all new procedures along all departments. Provide individual training to staff on areas where improvement is needed. Work directly with Training Manager/Operations Manager/Supervisors to indicate areas of improvement for all staff.
• Training Material: Maintain detailed and up to date training manuals. Update SOP when necessary to reflect all process changes.
• Knowledge Database: Update internal knowledge database to reflect most recent procedures.
• Training Program: Must continually reassess training procedures and evaluate effectiveness of training program with the Training Manager.

Trainer Requirements: 

· Demonstrated ability to Lead and Engage in a classroom or virtual setting. Possible second interview requirement to train.

· A minimum of 6-12 months experience in training or instructional design preferred.

· Requires excellent organizational skills, written and oral communication skills, attention to detail, and ability to interface effectively with our client, customers, and peers. 

· Must be experienced with Microsoft office functions such as Word, Excel and Powerpoint.

· Ability to collaborate with multiple Departments and different levels.

· Ability to solve problems

· Be able to multi-task and work under pressure

· Proactive and Team Player

Performance Criteria:

• Currency of training material
• Training critiques and surveys from trainees
• Performance of new hire classes
• Performance of teams on new procedures
• Test results from new hire training, refresher training, and system build training
• Customer Service quality – measured through internal quality control (internal customer satisfaction)
• Provide backup to any department when needed.
• Due to the daily demands of this position, outstanding attendance is required.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Physical Demand :

Primarily sedentary physical work requiring ability to lift a maximum of 10 pounds; occasional lifting, carrying, walking and standing; frequent hand/eye coordination to operate computer keyboard and office equipment; vision for reading, recording and interpreting information; frequent speech communication, hearing and listening to maintain communication; daily use of computer keyboard, standard office equipment and telephone.

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