Job Description

Required Skills & Experience

-5+ years experience in the delivery of telecommunications services

-HS diploma or GED equivalent

-Experience with Cisco environments

Nice to Have Skills & Experience

-Bachelor Degree

-Cisco Cert

-Experience with Genesys

Job Description

An employer is looking for a hybrid Telecom Engineer in the Los Angeles, CA area. This person will be responsible for the design and implementation of complex voice applications that may be integrated to data systems. Participates in the development and analysis of complex technology Request For Proposals (RFPs) and vendor management. Special emphasis will be on the implementation of WANs for voice networking and associated peripherals such as Contact Centers, Interactive Voice Responses (IVR) and Computer Telephony Integration (CTI) applications which have received appropriate approval. Scope of responsibilities includes the design, scripting, and implementation of systems and applications throughout the enterprise. Also, responsible for post-installation review of data and customer perception to ensure objectives continue to be achieved. Serves as a senior resource on all voice projects where voice and data applications are being integrated. Accountable for documentation of networked components and associated peripheral equipment. Fiscal responsibility for telecommunications capital and operating budget as it relates to upgrades within scope.

Responsibilities

• Designs/engineers applications for integrated system solutions throughout the enterprise, built upon Nortel and Cisco platforms. Performs assessment, follow-up, and resolution of all user issues in a timely and cost effective manner. Applications will include voice mail special designs, automated attendants, IVR Systems, Voice Recognition Units, CTI, Radio Frequency, and other voice services requiring in-depth technological and operational knowledge.

• Provides development and analysis of complex technology RFPs, including awarding contracts based upon approved Technology Architecture Guidelines. Provides development and implementation of performance benchmarks for vendors to ensure that service delivery is achieved in a cost-effective and timely manner.

• Provides detailed engineering of changes to the voice platforms required to support all project driven outcome. This includes, but is not limited to, facilitating the definition of requirements, process redesign, development of business cases, RFP preparation, vendor evaluation and selection, contract negotiations, implementation management, and support transition.

• Accountable for the recommendation, design, and implementation of voice applications that enhance the ability of departments to deliver service to their patients and staff. Accountable for developing and managing expenses within budget. Institutes proactive measures to ensure projects and expenses are within organizational requirements.

• Identifies the requirement for and the creation of technology laboratory testing environments for analysis of applications before successful deployment. Remains current in knowledge of available technology to ensure organizational and user requirements are delivered as required.

• Works closely with all EIS Groups to ensure appropriate assignment of EIS resources to each project phase. Works closely with others to analyze and budget impact of proposed construction projects on system infrastructure. Works closely with the Health System Manager to ensure optimal system configurations are implemented to meet organizational financial and service goals. Works closely with senior management in Facilities and Nursing to ensure that all life safety systems meet organizational and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) requirements. Facilitates resolution of issues escalated to EIS and/or telecommunications management.

• Participates in the development of standards and guidelines for the availability of services throughout the enterprise, identifying unusual applications and needs for assessment. Recommends variations from standards and guidelines, when appropriate, to enhance service. Participates in the product evaluation process with a focus on compatibility to existing systems or to enhance existing systems to support applications being proposed.

• Completes a mid-point review of the scope, schedule, and issues on large-scale projects and ensures user sign-off, including identifying changes in scope and gaining management approval within EIS when scope changes occur.

• Completes a final review with the primary customer contact to validate the final results of the overall project issues, including developing a list of items that is signed off by the user and completed within a mutually agreed upon time frame.

• Documents as appropriate, EISRs assigned that are not projects, but of sufficient complexity to warrant an EIS Project Engineer.

Compensation:

$105,000/hr to $120,000 annually

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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