Project description
Do you have experience working in a Process-based Framework? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve issues, supporting both technical and business needs?
You'll be working in the Application Security Compliance Assurance (ASCA) team in Nashville. We provide project support for the Application Security Framework. This benefits our Technology Services, specifically within Application Security Testing.
As a Tech Support analyst, you'll play an important role in administering and upholding our Application Security Guidance and processes therein to ensure Security testing for all applications in scope of the Guidance, such as:
Update the central ASCA (Application Security Compliance Assurance) tracker which includes all applications in scope. This involves refreshing base data on a periodic and ongoing basis from various source
Use the central tracker to produce metrics and reports to show application portfolio status and progress through identification and addressing of issues
Support Change and Release Management decisions based on data collected in the tracker
Responsibilities
We're looking for a Tech Support Analyst to:
support the Team Lead & Product Manager across several domains
ensure workflows and processes are of the highest quality standard
define workarounds for known errors and initiate process improvements
maintain a knowledge database
Skills
Ideally 1-2 years of hands-on experience within a Process-based framework.
proficient with Microsoft o365 suite
specifically focused on PowerPoint, Excel, Outlook, etc.
great attention to detail and the ability to problem solve
ability to solve issues, good at problem statement analysis and solution design thinking
track record of influencing senior IT stakeholders and business partners
confident communicator that can explain technology to non-technical audiences
capable of understanding stakeholder needs and translating this into products and services