Job Description

JOB SUMMARY

Headquartered in Charlotte, North Carolina, CivicEye delivers modern, easy-to-use cloud software for law enforcement and prosecutors that enhances daily workflows and improves community outcomes . The company combines a deep understanding of the criminal justice system with an unrivaled technology platform, bringing next-generation technology to law enforcement, prosecutors, and courts nationwide.

CivicEye is experiencing explosive growth, and in conjunction with that growth, the company is looking for a self-driven, energetic, and highly motivated Project Manager to join our team . The ideal candidate will be a strong leader, able to build consensus between multiple stakeholders in large, multiphase projects. 

In this position, the Project Manager will manage software implementation projects across the CivicEye product line, with an emphasis on our CivicRMS product, work cross-functionally between CivicEye's implementation, operations, and engineering teams, and be laser-focused on meeting the needs of the end users. This is a fantastic role for someone who enjoys building, managing, and developing relationships with key stakeholders, manages complex projects well, and believes in advancing our mission of making communities safer. 

We value individuals who are creative, exceptional communicators, GRIT, and have a track record of success and advancement.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Coordinate internal resources required to define the scope, allocate resources, set deadlines, layout communication strategies, and lead a client through go-live. 
• Encourage client engagement through interactions with varying levels of the client organization, from end users to executive sponsors. 
• Participate in and supervise each stage of the project. 
• Ensure each project phase stays on schedule and adheres to the deadlines. 
• Monitor project budget and ensure the project adheres to the budget as closely as possible. 
• Direct and oversee consistent testing, evaluation, and troubleshooting of all products in all stages of completion. 
• Track milestones, deliverables, and change requests. 
• Serve as a liaison to communicate information regarding changes, milestones reached, and other pertinent information. 
• Deliver completed software products to clients and regularly check the products' performance.
• Discuss potential projects and their parameters with clients, executives, and software engineers. 
• Other responsibilities as assigned 

KNOWLEDGE, SKILLS & ABILITIES

• Proven experience in project management and software development. 
• Good working knowledge of project management techniques. 
• Excellent technical knowledge. 
• Good leadership, decision-making, and organization skills. 
• Strong attention to detail and multi-tasking skills. 

EDUCATION AND EXPERIENCE

Required Education / Experience

• Bachelor’s degree in information technology, software development, software engineering, computer science, or related field OR
• 1+ years related experience and/or training, or equivalent combination of education and experience

Preferred Education / Experience

• Project Management Professional (PMP)
• Experience in the criminal justice field or criminal justice software industry
• Experience with fast-paced PE-backed/growth-stage companies

BENEFITS

Target Base:  Commensurate

Other Benefits: PTO, Medical, Dental, LTD/STD, Equity Participation Opportunities, and Culture as a Currency. Do work that matters and makes a positive impact on millions of lives.

CivicEye is an equal-opportunity employer that truly values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

ADDITIONAL INFORMATION

Key Working Relationships

• High Visibility to Sales Leadership Team
• Frequent interactions with marketing and operations teams
• Strong customer relationships and the ability to promote a sought-after product/service

Organizational Chart

• Reports to Professional Services Manager, no direct reports

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times
• Must be able to travel up to 35% of the time

Working Condition

• Ability to work seamlessly in both office and remote work environments

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