Job Description

Globally responsible for the support, security, maintenance, and operation of assigned enterprise supply chain applications. This role leads all aspects of a distributed team and collaborates with internal collaborators to deliver scalable, secure, and innovative solutions. The Sr. Delivery Manager with a background in technical and leadership skills, along with a deep understanding of supply chain systems. This individual drives performance, ensures business alignment, and champions a culture of continuous improvement and collaboration.

What You'll Do

• Oversee the delivery and optimization of supply chain applications, ensuring solutions align with business objectives and operational needs.
• Lead and mentor a cross-functional development team, setting priorities, providing technical direction, and fostering a culture of accountability and collaboration.
• Ensure team skills align with current and future application needs; support ongoing training.
• Coordinate support, improvements, security, and operations of enterprise supply chain applications.
• Manage SLAs for incidents, service requests, and improvements by accurately predicting and preparing for workload demands.
• Ensure delivery of scalable, secure, and cost-effective technical solutions aligned with business goals.
• Cultivate strong connections across departments and regions to align on system design and share standard processes.
• Act as a liaison between business partners and IT, translating needs into effective solutions.
• Facilitate regular solution planning and prioritization with business partners.
• Lead efforts to identify and implement process improvements using industry standard methodologies and quality management techniques.
• Leverage performance metrics and user feedback to drive continuous improvement.
• Encourage creative problem-solving and support innovation across the organization.
• Independently lead medium-to-large IT projects ($25K–$500K), ensuring on-time and on-budget delivery.
• Manage third-party vendors and contracts, ensuring SLAs are met and costs are contained.
• Ensure high-quality application performance and user contentment through proactive monitoring and issue resolution.
• Promote a customer-first approach in delivering IT solutions and services.
• Support company initiatives in affirmative action, ISO 9001/14001 standards, and workplace safety.
• Maintain alignment to internal policies and regulatory requirements.

What We're Looking For

• BS or BA degree in computer science or related field preferred, or equivalent experience in a similar role
• Solid background leading development teams and interacting with collaborators and internal IT teams
• Experience in IT delivery, specifically ERP systems
• Minimum 7 years of progressive SDLC experience in Supply Chain applications: ERP, PLM (preferably Teamcenter), Warehouse Management, Transportation Management, Quality Management, Demand Planning, and CRM.
• Experience with integration platforms such as MuleSoft or Dell Boomi.
• Shown success in leading application implementations or upgrades.
• Expert knowledge of supply chain systems, database management, and cloud technologies

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