Job Description

Luxury Retail Operations Associate – Rolex Boutique, Boston

This is a great opportunity for someone who excels in dealing with people and is interested in working within a luxury retail environment in our Rolex Boutique, located on Newbury Street in Boston. This position supports our retail sales team on all aspects of our customer life-cycle, from initial general inquires to on-going repair and service, and plays a key role in ensuring the best possible customer experience. A welcoming, professional demeanor and attention to detail are a must for this position.

Responsibilities include but are not limited to:

• Handle all aspects of customer service from service take-ins and repair consultations to POS operations, repair quality control, customer phone and email inquiries and other service-related touch points.
• Work with the Sales team to complete customer transactions within our POS system, ensuring all product, price, and client information is up-to-date and correct.
• Handle and monitor all in-coming and out-going communication with customers, such as e-mail, phone, and texts, and follow up on all inquiries from customers.
• Focus on inventory control ensuring that all units, both in-coming and out-going, are correctly noted and coded in the ASC system. Work proactively with Inventory Control to reconcile any inventory discrepancies.
• Balance daily paperwork, bank deposits, and POS information accurately, taking care to proactively communicate and follow up on any discrepancies.
• Partner with Sales team on any needs regarding customer interactions, such as scheduling appointments for future visits, sizing final sales, etc.
• Be alert to any general housekeeping needs and pitch in accordingly.
• Accurately follow all POS, Inventory, and other operational procedures according to Long’s policies and procedures.

Individuals must be able to multi-task and be detailed and number oriented. Teamwork and support for all areas of the store is a must. Prior customer service and/or fine jewelry and luxury timepiece experience a plus.

Long’s offers a comprehensive benefits package for full-time employees including medical, dental, life insurance, short and long-term disability, 401(k), and flexible spending, as well as a generous employee discount. Long’s Jewelers is an Equal Opportunity Employer.

Please send resume and cover letter to: HR@longsjewelers.com

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