Job Description

Seeking a Product Development Coordinator to oversee, develop, and coordinate complex IT product and solution development initiatives for the ServiceNow platform.

This role involves:

• Managing delivery schedules, technical integrations, and product performance.

• Aligning initiatives with the Department's business goals and technology standards.

• Leading product lifecycle activities including development planning, feature delivery, and release cycles.

• Acting as the primary liaison between business owners and technical teams.

• Ensuring seamless transition of new capabilities into operations while balancing business priorities and technical constraints.

Key Responsibilities:

• Manage schedules, resolve delivery risks, and facilitate stakeholder alignment.

• Support development work and operations readiness.

• Coordinate with enterprise architecture and engineering teams.

• Communicate effectively with stakeholders and leadership.

• Bachelor's Degree in Computer Science, Information Systems, Business Administration, Communication, or a related field;
  OR

• Equivalent job-related experience on a year-for-year basis.

1. Minimum 7 years in IT product development, engineering, or project delivery with an emphasis on software lifecycle management .

2. At least 5 years of leading cross-functional teams delivering complex products or tech solutions in high-tech or government settings.

3. Proven ability to manage timelines, release planning, and stakeholder expectations across both business and technical domains.

4. Experience with ServiceNow system integration and post-deployment support.

5. Familiarity with Agile , backlog grooming, and sprint planning – preferred .

6. Knowledge of Florida's IT governance rules (60GG-1 through 5, F.A.C.) – desirable .

7. Strong communication skills for presentations, reporting, and stakeholder engagement.

8. Proficiency in tools like SharePoint 365 , Microsoft Project , and collaborative planning platforms – highly desired .

The Manager, Product Development will:

1. Oversee and coordinate delivery of software enhancements from planning through implementation.

2. Facilitate collaboration between users, developers, and enterprise architects.

3. Maintain product roadmaps, release schedules, and delivery milestones.

4. Track development status, release readiness, and risk mitigation.

5. Translate business requirements into actionable delivery plans.

6. Address integration issues and post-deployment planning.

7. Align development with resources, funding, and procurement timelines.

8. Lead or support solution testing and technical evaluations.

9. Coordinate change management, communication, and training efforts.

10. Ensure seamless transition from development to operational use and adoption.

• Knowledge of ServiceNow implementation and best practices.

• Understanding of software product lifecycle stages.

• Familiarity with technical architecture alignment and versioning.

• Ability to manage feature delivery timelines and dependencies.

• Skills in product performance monitoring and iterative improvement.

• Translating business requirements into technical solutions.

• Managing metrics across cost, schedule, and quality.

• Knowledge of Agile, Scrum , and Waterfall methodologies.

• Business analysis and solution recommendation skills.

• Strong verbal and written communication across diverse audiences.

• Familiarity with compliance, accessibility (ADA) , and security standards.

• Ability to integrate new technologies into product ecosystems.

• Proficient with Microsoft Office Suite , Visio , SharePoint 365 .

• Experience with Azure DevOps or equivalent product tracking tools.

• Capable of managing multiple product cycles aligned with funding and stakeholder needs.

1. Initiative – Ability to self-organize, plan tasks, and monitor work progress independently.

2. Communication – Clear and effective verbal/written communication across different forums.

3. Customer Service – Responsive to customer needs and issues.

4. Decision Making – Uses critical thinking and analysis to make informed decisions.

5. Flexibility – Open to change and adaptable to shifting requirements.

6. Interpersonal – Courteous, professional, and empathetic interactions.

7. Leadership – Encourages and guides others; adaptable leadership styles.

8. Problem Solving – Evaluates options and recommends sound solutions.

9. Team Building – Collaborates and motivates peers toward shared goals.

10. Quality Assurance – Applies best practices in QA and control techniques.

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