Job Description

Diligex is seeking a MSP Engineer to join our growing team on a full-time basis. This is a mid-level position suitable for someone with 4-6 years of experience in IT. We’re looking for people who are passionate about technology and love making customers happy.

The Engineer will work primarily from our Midtown NYC Office and/or at client locations, but may also work from home. Candidates are required to live within 50 miles of Manhattan.

Responsibilities Include:

• Provide remote and onsite support for our customer base including support of desktops, applications, mobile devices and user accounts. This includes break/fix, root cause analysis, and implementation of preventative measures.

• Perform Level 2/3 technical support on our Help Desk team.

• Monitoring and management of various client systems, company services and business support systems.

• Create and update documentation of customer and business support systems. Documentation includes customer setup guides, client configurations and network diagrams

• Perform remote and onsite project work such as: client onboarding, office build outs, cloud migrations and build outs.

• Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup).

• Ensure the integrity and timeliness of in-house and client system backups.

The ideal candidate will possess:

• Bachelors degree

• Technical certification from at least 1 major hardware/software vendors. MCP is preferred.

• 2+ years of experience providing outstanding customer service via phone, email, and in person in a technical support role.

• Experience working in a hands-on IT Support environment.

• Excellent troubleshooting methodology.

• Excellent verbal and written skills.

• Ability to effectively prioritize tasks and manage a request queue in a fast-paced environment.

• Ability to work both independently and in a team.

• Ability to think fast, make sound decisions and multitask.

• Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations.

• A flexible schedule that permits working Monday-Friday 8:30AM-5:30PM.

Proven Technical Proficiencies:

• Client Operating Systems: Windows, macOS

• Server Operating Systems: Microsoft Server 2016+

• Virtualization: Microsoft Hyper-V, Azure IaaS

• Cisco Meraki firewall, access points and switches

• Microsoft 365 administration: Azure/Entra AD, Endpoint Management (InTune)

• Mobile Devices: iOS, Android

• Network protocols (routing, NAT, DNS, DHCP)

Bonus points if you:

• Have worked for a Managed Services Provider (MSP)

• Have experience with PSA and RMM tools such as Kaseya, ConnectWise, Continuum, Labtech or N-Able

• Have your own transportation

What we offer you:

• Salary of $75,000+ based on experience, with additional benefits potential

• Health benefits

• Company sponsored 401k plan

• 15 flexible vacation days

• Technical training and equipment allowances

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