Job Description

Are you ready to be a key player in helping families achieve their dreams of homeownership? As a Loan Processor, you’ll work directly with homebuyers to guide them through one of the most important financial decisions of their lives. You’ll thrive in an environment that values respect, empowerment, and growth, all while enhancing the customer experience and supporting your professional development. With your customer service skills and financial acumen, you’ll make a difference for families in your community and help them secure quality homes.

What You'll Do:

• Transform Lives Through Exceptional Service: Your role will be essential in creating an outstanding homebuying experience. You’ll build relationships with homebuyers, providing them with expert guidance and clear communication throughout the entire loan process.
• Collaborate Across Teams: Be the vital link between the borrower, the sales team, and underwriting. Ensure that every customer feels supported and informed at every stage of their journey to homeownership.
• Manage Loan Files with Precision: Handle multiple loan files simultaneously, gather required documentation, and ensure timely and accurate processing of all mortgages.
• Ensure Smooth Closings: From setting up loan files to coordinating closing paperwork, you’ll ensure that all documents are complete and correct before passing them to the closing team for a seamless process.

What We’re Looking For:

• A Customer Service Champion: You’re a pro at communication, both verbal and written, with a strong commitment to providing an outstanding customer experience.
• A Detail-Oriented, Multi-Tasking Expert: You can juggle multiple priorities, stay organized, and ensure nothing slips through the cracks.
• Preferred Education: A Bachelor’s degree or relevant experience is a plus!

Why You’ll Love Working Here:

• Training & Growth Opportunities: Get hands-on, in-office training and support to grow your skills and advance your career.
• Path to Leadership: Start your journey as a Loan Processor and be promoted to a Loan Officer within 2 Years!
• Impact Your Community: Your role is more than a job—it’s an opportunity to make a lasting difference in the lives of families in your area.

QUALIFICATIONS

• Bachelor’s degree, required
• Excellent customer service skills, sales background a plus
• Strong organization skills, attention to detail, and ability to multi-task
• Strong oral and written communication skills

Ready to help families achieve their homeownership dreams? Send your resume to kari@straussgroup.com today!

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