Job Description

Purpose of the Role

The Key Account Manager is responsible for managing and growing key client relationships, ensuring that sales, profitability, and distribution goals are met. This position plays a strategic role in developing business opportunities, maintaining customer satisfaction, and driving revenue growth through effective account management and execution of sales strategies.

Key Responsibilities

1. Develop and implement sales strategies to achieve assigned objectives.
2. Manage and expand relationships with key accounts, ensuring long-term client satisfaction.
3. Prepare customized sales plans and proposals aligned with the company’s annual goals.
4. Lead product presentations, negotiations, and contract renewals with key customers.
5. Analyze account performance and market trends to identify growth opportunities.
6. Coordinate with marketing, operations, and finance teams to ensure successful execution of client programs.
7. Monitor account budgets, sales forecasts, and profitability.
8. Ensure compliance with company policies, pricing structures, and service standards.
9. Resolve customer issues effectively and promptly, maintaining a high level of service.
10. Provide regular sales reports, performance updates, and business reviews to management.

Required Knowledge, Skills, and Abilities

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum of 3–5 years of sales or account management experience (preferably in consumer goods or services).
• Strong analytical and negotiation skills.
• Excellent communication and presentation abilities.
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) and digital collaboration tools (Teams, Zoom, CRM systems).
• Bilingual (English/Spanish) preferred.
• Results-oriented, organized, and able to manage multiple priorities under tight deadlines.
• Strong interpersonal skills with the ability to build and maintain client relationships.

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