Job Description

Title: IT Helpdesk Mid

Location: Kokomo, IN

Salary:32$/hr. w2 all inclusively

Description:

• Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
• Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
• Following up on any outstanding issues with customers regarding status and closure of incidents/requests
• Troubleshooting and resolve hardware, software and network problems
• Document procedures, FAQs, and inventory of assets
• Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
• Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
• Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
• Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
• Company Security program administrator
• Company VPN administrator
• Company IT policy and application form creation
• VIP support, Business travelers support
• IT server room cleanup and follow up all kind of issue in IT room
• Network issue checkup and cooperation with Network team
• File server issue checkup and cooperation with Server team
• PC and laptop repair and software issue solving skill
• Security application management
• Windows and printer issue solving skill
• Server and Network basic knowledge
• [Qualifications]Strong working knowledge of core applications including Windows 7/10/11, Microsoft Office, Imaging Software, SCCM and Active Directory
• Excellent problem-solving, communication and interpersonal skills
• Ability to prioritize and organize work to meet defined SLA's
• Android mobile in corporation experience is a plus
• Strong understanding of server or network basic skills

Requirements:

• Bachelor’s degree preferred with at least 1+ years of Corporate Tech Support experience,
• Must be willing to travel up to 10 % of time
• 8am – 5pm working hour
• Sometime, Need to work at night and Saturday and Sunday If it is required

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