Job Description

Property Location:

4100 Orange Place – Cleveland, OH 44122

Your Leadership. Our Hotel. A Perfect Match.

We’re looking for a Hotel General Manager who doesn’t just run a hotel but creates an experience. Someone who leads with passion, inspires teams to excel, and knows how to balance guest satisfaction with business success. If you thrive in an environment where no two days are the same, have a track record of driving operational excellence, and believe in leading by example—this is your moment.

Join us and turn great service into unforgettable stays. Are you ready to lead the way?

YOU BELONG AT DRURY HOTELS

Be valued for what you do and who you are ... and well compensated for all you accomplish.

Drury Hotels is family owned and operated. What started as a small family business in 1973 remains 100% family owned and operated today. Of course, our family has grown since then, with 6,300 members and 150 hotels in 30 states. But our dedication to treating guests and team members like family never wavered.

So Much More®

Award-winning -Ranked among Forbes' Best Midsize Employers (2024)

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

WHAT YOU CAN EXPECT FROM US

• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance and also a quarterly bonus based on hotel service scores
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts, and free room nights

As experts in hotel operations creating memorable guest experiences, Drury Hotels Company’s General Managers support our vision, core values and goals by taking exceptional care of our team members who take exceptional care of our guests.

WHAT YOU WILL DO

• Leadership: Provide strong and inspiring leadership to a diverse team, cultivating a positive and collaborative work environment.
• Operations: Oversee all aspects of the hotel's operations, ensuring quality assurance best practices daily, the team consistently meets or exceeds all performance benchmarks.
• Guest Services : Cultivate a culture of exceptional guest service, ensuring every guest has a memorable and enjoyable stay.
• Training & Development : Recruitment, training, performance review, and team member engagement.
• Business Acumen : Analyze operational data to identify trends, optimize performance, and make informed business decisions. Navigate challenging situations, proactively address issues, and demonstrate commitment to continuous improvement.
• Financial Management: Upholding high standards of quality, service, profitability, and team achievement aligned with key business metrics through optimizing the hotel's budget, expenses, and driving revenue growth.
• Sales & Marketing: Collaborate with sales initiatives to attract new guests and retain existing ones.

WHAT WE EXPECT OF YOU

• Passion to serve others and exceed guests’ expectations.
• Strong business and financial acumen.
• Bachelor’s degree in hospitality, business, or related field preferred.
• Minimum of three years of supervisory experience with demonstrated leadership success.
• Diverse management backgrounds welcome (hotels, hospitality, F&B, retail, etc.).

Join us at Drury Hotels, where your unique contributions are celebrated and your growth is nurtured every step of the way. Become a part of our passionate team, dedicated to providing exceptional experiences for both our guests and our valued team members.Apply now and embark on a rewarding journey with us!

Rise. Shine. Work Happy.™

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