IT Support / Help Desk
Fully Remote
Pay: $19/hr.
Shifts and training:
Shift: 9am-6pm CST Monday-Friday
Training is 2-4 weeks and it’s M-F 8am-5pm CST
Ideal start date is Dec 8th
REQUIRED SKILLS AND EXPERIENCE
JOB DESCRIPTION
Validate the employee asking for a password reset is an employee and provide password reset support via phone or chat and meet or exceed service level agreements for password resets Record requests, incidents and status information through the use of firm's ticket handling system Once password resets are mastered, move into traditional help desk support, high call volume ticket resolution issues as a level one analyst Manage daily individual performance based on key performance metrics including call capture, available time, speed of answer, call/chat resolution and customer service Meet and/or exceed service level agreements for all support interactions (e.g., phone, chat, tickets). Maintain communications with callers through resolution processes, particularly in difficult customer situations by keeping them informed of the status Ability to work a flexible schedule, including weekend days, to support 24x7 environment Utilize and contribute knowledge articles to the knowledge base
...email campaigns, social media campaigns, white papers, case studies, and more . The Copywriter will also review all the creative copy, content, drafts, and proofs for grammar, accuracy and consistency within brand style guidelines. The Copywriter will be working...
...implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet...
...Job Title: Director, Software Engineering Microsoft Dynamics 365 Employment Status: W2 Only Quantity: 2 Openings Location: Hybrid (Onsite 3 days/week) - Irving, TX OR Chicago, IL Summary Our client is seeking two Directors of Software Engineering Microsoft...
...Structural Engineering, Construction Management, or related field Construction industry background Experience working with Salesforce/CRM Has worked with a general contractor in the past Job Summary: Our Client is seeking a driven Estimator to spearhead...
...a full-service capability that includes Aviation cargo, Airline passenger, and Aviation ramp services. Our team of people is highly trained, highly skilled, and confident airport service professionals who are supported by local training and development. We are passionate...