Job Description

Join the iconic Santa Monica Proper Hotel, where historic charm meets contemporary luxury in the heart of Santa Monica. As a seamless merger of historic retrofit and new construction, our 267-room boutique hotel showcases stunning interior design by international style icon Kelly Wearstler, tantalizing dining options by local culinary stars, and a show-stopping rooftop lounge and swimming pool. With 16,000 square feet of sophisticated meeting and event space, we create unforgettable experiences for our guests. We're currently seeking a passionate hospitality professional to join our award-winning team as a Food and Beverage Manager. If you have a passion for creating exceptional guest experiences, we'd love to meet you.

The ideal candidate for the Food and Beverage Manager position brings 3+ years of leadership experience in luxury hospitality, with an unwavering commitment to exceptional service standards. Their ability to instill service excellence in teams, while maintaining strong financial acumen will make them the perfect candidate of our distinctive culinary experiences. Their passion for hospitality and dedication to operational precision will resonate perfectly with our design-forward, service-obsessed environment. Through meticulous attention to detail and proactive leadership, they create a dining environment where guest satisfaction isn't merely met but consistently surpassed, establishing a culture where anticipating and exceeding the expectations of the hotel's discerning members and guests becomes standard practice.

Job Summary

The Food and Beverage Manager oversees all food and beverage service operations, with comprehensive responsibility for recruiting top talent, creating effective staff schedules, supporting thorough training programs, and directly supervising food and beverage supervisors. They ensure impeccable front-of-house operations daily while vigilantly upholding the hotel's rigorous service standards across all dining venues. Their consistent presence on the floor demonstrates an unwavering commitment to service excellence, allowing them to personally monitor service delivery and swiftly address any concerns. Through meticulous attention to detail and proactive leadership, they create a dining environment where member satisfaction isn't merely met but consistently surpassed, establishing a culture where anticipating and exceeding the expectations of Santa Monica Proper's discerning members and guests becomes standard practice.

Essential Job Duties and Responsibilities

• Facilitate ongoing service standard training to ensure all team members consistently deliver exceptional guest experiences aligned with Santa Monica Proper's luxury standards
• Reinforce high service quality with all guests through visible floor presence, proactive interaction, and modeling exemplary hospitality practices
• Work with Restaurant General Manager on staff management: hiring, training, supervising, and performance management for dining, bar, and event operations
• Review Banquet Event Orders and determine staffing, room assignments, floor plans
• Manage beverage operations: wine/beverage lists, inventory, bar staff oversight
• Member interaction: promote events, handle issues, manage reservations
• Budget monitoring and implementation of service standards
• Coordinate with Housekeeping for function setup and maintenance
• Collaborate with Executive Chef, Kitchen, Catering on F&B services
• Ensure safety, sanitation, and cost control procedures
• Work with Marketing Director on event promotion

Additional Functions

• Provide direct guest service when needed
• Manage inventories of F&B supplies and equipment
• Maintain vendor relationships
• Attend required meetings and trainings
• Ensure compliance with alcohol and labor laws
• Act as Manager on Duty in absence of Restaurant General Manager

Education and/or Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred
• 3+ years of experience in food and beverage management, preferably within the hospitality or hotel industry
• Previous experience in a leadership role managing large teams in high-volume food and beverage operations
• Proven experience in budgeting, cost control, and financial analysis
• Knowledge of food and beverage trends, industry best practices, and health and safety regulations
• ServSafe Manager Certification
• Alcohol service certification (ABC/RBS) Required
• Food Handler's Certification Required

Skills/Specialized Knowledge

• Strong leadership and team management skills, with the ability to motivate and inspire staff
• Excellent customer service skills, with a focus on creating exceptional guest experiences
• In-depth knowledge of food and beverage operations, including menu development, inventory management, and cost control
• Strong organizational and time-management skills, with the ability to handle multiple tasks simultaneously
• Excellent communication and interpersonal skills, with the ability to build relationships with guests, staff, and vendors
• Ability to analyze financial data, track performance metrics, and make data-driven decisions
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and point-of-sale (POS) systems

Physical Demands

• Ability to stand or walk for extended periods during shifts
• Ability to lift up to 25 pounds (e.g., boxes of supplies, inventory, or equipment)
• Occasional bending, stooping, and reaching to perform tasks or manage inventory
• Ability to work flexible hours, including evenings, weekends, and holidays, depending on operational needs

Company Overview

Proper Hospitality is a diverse team of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: there is a right way to do things, and anything less just isn’t proper. We are seeking the best of the best—both within and outside the industry—to join us in building a new kind of lifestyle hospitality company, inspired by a centuries-old tradition. Our work is challenging and fast-paced, but above all, it is rewarding.

To achieve our vision—to inspire and transport people—we seek like-minded candidates who embody our ethos, The Pillars of Proper:

• Care Proper: We are natural and gracious hosts to all.
• Achieve Proper: We are committed to excellence.
• Imagine Proper: We are resourceful.
• Present Proper: We have an appreciation for style and culture.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances.

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