Job Description

Responsibilities:

• Installs, repairs, and maintains equipment in the field.
• Achieve contractual requirements for metrics, information reporting and customer management.
• Must be able to respond to emergency and non-scheduled calls for service daily within established response time goals.
• Responsible for meeting daily service repair needs and driving customer satisfaction at assigned sites / locations.
• Completes all scheduled maintenance within required deadlines.
• Documents all maintenance and repair work submitting paperwork in required time frame.
• Order, install, and return parts per regulation.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to:
• Report all accident and safety incidents. Complete accident reports when required and work with management to investigate, identify, and implement corrective/preventative actions.
• Ability to complete all training courses within a timely manner with stated passing grade
• Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the Company’s Code of Ethics and Conduct.
• It is the responsibility of every Rapiscan Systems employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications:

• Associate of Science degree in electronics or a related technical discipline or equivalent military training or equivalent experience
• 4-6 years of experience in field service environment, x-ray industry highly desired or Bachelor of Science degree in electronics, engineering, or related technical discipline
• Must have knowledge of electronic and mechanical assemblies, as well as wiring diagrams and schematics.
• Familiarity with test equipment (DVM and oscilloscope) and experience with high voltage and x-ray producing equipment preferred.
• Maintain clear and concise business communication proficiency, both oral and written
• Detail oriented, well organized, and self-motivated with strong interpersonal skills
• Computer literate: competency in use of programs within MS Office Suite and aptitude for learning specialized software programs
• Must be team player with ability to work under pressure in fast-paced environment with minimal oversight.
• Flexible schedule based on locations’ contractual operational; non-standard hours including on-call, weekends and holidays required
• Available to travel on short notice, non-standard hours, on weekends and holidays to assist other field sites as required.
• Travel required 75% by air or car with some overnights
• Ability to pass an in-depth background check - Sensitive Security Information (SSI).

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