Job Description

The Solutions Engineer acts as the bridge between the sales and operations teams, ensuring technical accuracy, solution feasibility, and cost effectiveness in customer proposals. This role supports the sales team in pre-sales scoping, solution design, and quote validation. The ideal candidate is technically proficient, detail-oriented, and confident in customer-facing discussions.

Key Responsibilities

• Pre-Sales Support
• • Partner with Account Executives to evaluate customer needs and design appropriate solutions.
  • Attend discovery calls/site walks and translate requirements into accurate scopes of work.
• Solution Design & Estimating
• • Develop system designs including access control, video surveillance, fire/life safety, and monitoring solutions.
  • Validate estimates and ensure proposals meet margin and accuracy targets.
  • Provide Bill of Materials (BOM) and labor estimates for quoting.
• Customer Engagement
• • Present technical solutions to customers in clear, easy-to-understand terms.
  • Act as a trusted advisor for product recommendations and system integration.
• Internal Collaboration
• • Support sales reps by reviewing quotes for accuracy before submission.
  • Work with project management and operations to confirm solution feasibility.
  • Provide feedback to improve estimating tools, templates, and processes.
• Continuous Improvement
• • Stay current on industry technologies, vendor products, and best practices.
  • Assist in onboarding new sales staff with technical training.

• Required
• • 3+ years of experience in electronic security, life safety, or low-voltage system design.
  • Strong knowledge of access control, video surveillance, and fire systems.
  • Ability to read construction drawings and create system designs.
  • Experience with estimating software or CRM/ERP tools (NetSuite preferred).
  • Excellent communication skillscomfortable speaking with both technical and executive audiences.
• Preferred
• • NICET certification (Fire Alarm or related).
  • Manufacturer certifications (Genetec, Hanwha, Autocall, Axis, etc.).
  • Experience supporting a sales team in a solutions engineer or sales engineer capacity.

PI5438063de530-30492-38387454

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