Title: Customer Service Rep
Location: Port Washington NY (Remote)
Duration: 90 day to start with
Shift: 8am – 5pm
Details:
We are seeking tech support candidates for our customer.
We lean more towards candidates with technical skills related to electrical issues and the ability to communicate troubleshooting steps.
We prefer applicants who have relevant knowledge or experience, whether from previous roles in IT support or first-level help desk positions.
Additionally, customer service experience is highly desired, whether face-to-face or over the phone, so candidates should be comfortable communicating in writing.
GENERAL FUNCTION
The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner.
The Customer Service Representative uses knowledge of Client’s products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.
MAJOR DUTIES AND RESPONSIBILITIES
Answers incoming calls and processes orders.
Resolves customer complaints, troubleshoots issues to determine best path for resolution.
Correctly documents customer interactions and tracks call types.
Maintains support service levels and upholds Client’s Customer Service standards.
Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.
Takes inbound phone calls for up-to 90% of assigned shift.
Performs all other duties as assigned.
BASIC QUALIFICATIONS
• High school diploma
• 1+ year(s) of experience working in customer service, hospitality or call center environment
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
• Strong verbal and written communication skills
• Demonstrated listening and comprehension skills
• A clear team player with strong interpersonal skills
• Ability to maintain composure when dealing with difficult customer situations
• Excellent time management skills – must be able to prioritize tasks efficiently
• Strong PC skills including MS Office; Word and Excel
• Ability to navigate information systems and internet
PREFERRED QUALIFICATIONS
• Higher education degree
• Previous experience using SAP
• Previous experience in the optical industry, full knowledge of Client's optical products and a strong command of the industry language
• Bilingual French
...labor, preempts ransomware and security risks, and protects the digital employee experience. In 2025, Action1 was recognized by Inc.... ..., a multi-billion-dollar cybersecurity company. As a Web Designer , you'll create compelling visuals for various marketing channels...
Class B Local Route Delivery Driver - CDL Class B JobWe have an immediate opening for a Local Route Delivery & Account Service Driver.As a member of our Pump Truck Division, youll take pride in engaging with our vendors and customers by ensuring they have the best...
Are you passionate about working with children and making learning fun? We are looking for an enthusiastic and caring individual to join our home school team! Age Group: Primarily 8 years old, but also supporting a 10-year-old Responsibilities: * Engage with two ...
Store Director Sara's Market & Bakery (Richardson, TX) About Us Saras Mediterranean Market is a family-owned business known for its fresh produce, premium meats, grilled dishes, and renowned French pastries. With locations in Richardson and Frisco on the way, we...
Position Summary: We are seeking a detail-oriented and experienced Project Manager to oversee underground utility scopes for commercial sitework projects in the Dallas area. This role is responsible for managing all aspects of utility construction, including planning...