Job Description

Please Note: **No Third-Party or C2C Firms**

*Must be able to work in the United States without sponsorship*

We are searching for a Customer Service Rep II on behalf of our client. This is an 11-month contract assignment. (W-2)

Location: Houston, TX 77002

11-month contract assignment. (W-2)

Pay rate: $18.50 /hr.

Your Day-to-Day:

• Must be able to work a schedule of Monday – Friday 11-8 pm.
• This position requires some decision making to respond to and resolve routine and non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies.
• Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response.
• Provides direction and guidance to less experienced team members.
• May receive inbound Assist telephone calls.
• Responds to assist from call centers inquiries in an efficient and courteous manner and records/processes commitments on customers’ accounts as appropriate.
• Also, work with call centers and customers to resolve agency/customer issues.
• Reports fraudulent conditions to management.

Requirements

• A High School Diploma
• 2 years of customer service experience
• Any experience in Texas deregulation a plus

EOE of Minorities / Females / Vets / Disability

FL: Job # 18028

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