Job Description
The Customer Care Specialist delivers responsive, empathetic support to customers across phone, email, and chat. This role helps ensure a smooth, positive customer experience by resolving issues, answering questions, and supporting the company’s e-commerce platform. It’s an excellent opportunity for growth, skill-building, and career development.
Key Responsibilities:
- Respond to customer inquiries with professionalism and empathy.
- Troubleshoot issues and escalate complex cases as needed.
- Maintain accurate records of all interactions.
- Assist customers in navigating the e-commerce website.
- Stay up to date on products, systems, and tools.
- Collaborate with teammates and other departments to solve problems.
- Identify recurring issues and suggest process improvements.
- Take initiative to meet performance goals and adapt to change.
Qualifications:
- Associate degree preferred.
- 1–2 years of customer service experience (retail, call center, or support).
- Strong communication, organizational, and problem-solving skills.
- Proficiency with basic computer systems; CRM experience a plus.
- Team-oriented, adaptable, and eager to learn.
- Optometry industry experience a plus!
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