Job Description

RESPONSIBILITIES:

• Take customer phone and email inquiries
• Check shipment status on current orders including pro bill numbers and shipment tracking numbers
• Provide tracking information on shipped orders
• Confirm receipt of orders via faxes & e-mail
• Routinely update database to add contacts; emails; and new customers
• Handle corrections on orders entered in our system that have not been shipped
• Enter customer request, complaints, concerns
• Communicate with customers any discrepancies or changes that need to be made on orders
• Work and communicate with the outside sales team and other internal departments to conform to customer requirements
• Be an active member of the CSR and/or ACD Phone line
• Assist in other projects as assigned

QUALIFICATIONS:

• Post high school education and previous customer service or similar experience is preferred
• Proficient use of Windows XP/10 operating system and Microsoft Office products (Word, Excel, Outlook)
• Good communication skills to interact with team members
• Good critical thinking skills to resolve questions and problems related to orders
• High degree of diligence to insure the correct information on orders
• Ability to work at a steady pace even with interruptions, and some time pressure

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