Job Description

Are you a highly analytical and detail-oriented individual with a passion for customer service in the healthcare sector? A leading healthcare organization with a strong focus on quality and compliance is seeking dedicated Benefit Service Center Representatives to join their team. This is an excellent opportunity to contribute to vital operations within a well-established service center.

About the Role

As a Benefit Service Center Representative, you will be a key player in processing commercial benefits and ensuring accuracy in a regularly audited environment where quality is prioritized over quantity . You will be handling a mix of inbound calls and membership processing, playing a crucial role in the financial aspects of our operations.

Top Daily Responsibilities

• Answering inbound calls from members.
• Performing membership processing tasks.
• Preparing and validating information.
• Engaging in finance-related activities.

Qualifications & Skills

Required:

• 1+ year of Call Center Experience (Inbound/Outbound)
• 6+ months of Data Entry Experience (alpha-numeric)
• Excellent Attendance History: We have very strict expectations for call-outs and tardiness.
• Must pass required assessments.

Highly Preferred:

• Healthcare administration experience.
• Outgoing calls or call center experience.
• Analytical & Detail-Oriented mindset.
• Some experience with cash handling (e.g., accounting, Bank Teller, Cashier, Ledger).
• Knowledge of ORACLE Revenue Management Billing.
• Customer-Centric Service Model.

Schedule & Location

• Schedule: Monday - Friday, 8:00 AM - 5:00 PM PST (may vary slightly upon completing training).
• Contract Duration: 9 months to start, with the possibility to extend or apply for permanent positions.
• Onsite Location: 8954 Rio San Diego Drive, 3rd floor, San Diego, CA 92108.
• Remote Possibility: Once you are up and running and your Quality Assurance (QA) scores meet operational standards, and with Operations Manager approval, there is a possibility to work remotely (typically after 90 days, but not guaranteed).

Important Expectations Regarding Time Off

• NO Time Off during the two-week training period from your start date.
• NO Time Off during the first 90 days of the assignment. This includes doctor’s appointments. If time off is needed during this period, the candidate will not be a good fit for this contract.
• NO Time Off during holidays (federal holidays are the only exception).

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