Key Responsibilities:

Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and process mechanical claims with accuracy and efficiency.
Communicate via telephone and email with vehicle contract holders, repair facilities, and other parties, providing exceptional customer service while successfully resolving claim-related requests.
Actively listen to callers’ questions and concerns, demonstrating empathy and compassion to ensure a positive and reassuring experience.
Adhere to all established department processes and utilize company specific computer systems to maintain detailed and accurate electronic claim-related records
Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions.

Qualifications:

3 years experience as an automotive mechanic or technician
A strong understanding of vehicle repair processes and the talent to clearly discuss elements of the repair process with both mechanical and non-mechanical individuals.

Contract work,