Job Description

Assistant Regional Practice Manager Job Description

The Assistant Regional Practice Manager at Dermatology Partners has an instrumental role in providing quality patient care and support in alignment with company core values for their territory (Delaware: Wilmington, Hockessin. Pennsylvania: Chadds Ford, Exton, West Chester). The Assistant Regional Practice Manager acts as the point person for all practice related issues, they are responsible for the day-to-day office flow, operational issues and scheduling for Front Desk and Medical Assistant Staff. In this role, they demonstrate the ability to lead change in a fast-paced environment.

Responsibilities include:

Leadership:

• Liaison between corporate leadership and office staff - if there is an issue or update within the company the Regional Practice Manager is responsible for relaying that message/update to staff and ensure compliance
• Work hand-in-hand with the management team (HR, Billing, IT; CSC; Lab; Medical Supply Ordering; Compliance) to ensure proper communication and completion of necessary tasks throughout the territory
• Create a culture where staff have access to learn, improve skills and grow with the company
• Oversee daily workflow and team performance at all offices within the territory
• Recognize and resolve problems as they arise with viable solutions
• Teach and enforce the importance of promoting customer service skills - proper answering of telephones, scripting of answers to FAQs, overall professional presentation
• Identify opportunities for improvement
• Must exhibit the Dermatology Partners Core Values of Grow Together, Outcome over Ego, Seize Opportunity from Struggle, Commitment to Serve, and Do the Right Thing, in every task and communication with stakeholders within and outside of Dermatology Partners
• Drive performance, manage staff and provide the tools necessary for the staff to be efficient
• Attend corporate meetings (Leadership and Managers Meetings) as needed either in person on via conference call

Provider:

• Develop relationships with providers in each office to understand the needs and expectations to ensure efficient processes that will deliver quality patient care
• Address Provider concerns as they relate to patients and staffing
• Oversee provider schedules to make sure scheduling goals are being achieved
• Collaborate with Marketing to ensure that this is achieved
• Work with providers to ensure consistent Level 10 meetings are held with teams (no less than monthly)

Office:

• Ensure proper supplies and marketing materials are maintained in each clinic within their territory
• Ensure that the workplace is safe and clean inside the office and outside
• Assist with ensuring office licenses are tracked and up-to-date for offices (ex: annual Fire Marshall inspections, license, and accreditations as appropriate)

Staffing:

• Manage staffing schedules, coverage, and call outs within the assigned region of offices
• Participates in recruitment, selection, retention, training and supervision of personnel to build and maintain a high functioning team in each clinic
• Approve time card and time off requests for staff in their territory prior to each bi-weekly payroll processing
• Issue Corrective Action to employees and terminate if necessary
• Coordinate with the MA Training and Compliance Manager and Front Desk Manager for training schedules so that all new hires train with appropriate trainer
• Conduct staff meetings as needed

Customer Service/Operations:

• Respond to patient complaints/concerns
• Contact the Operations Department for appropriate vendor to fix all maintenance problems at the site
• Keep all records for services rendered by vendors and forward to the appropriate corporate personnel
• Collaborate and assist with Marketing efforts for assigned territory including building and improving relationships with referring providers and the local community, identifying local outreach opportunities and ensure company reputation remains strong within territory

Desired skills and attributes include:

• Minimum 2 years of experience within a large medical practice with multiple locations
• Minimum 4 years of prior managerial experience
• Ability to provide creative solutions and to suggest improvements
• Proficiency in various scheduling tools, electronic medical records and other office management computer skills
• Excellent written and verbal communication skills while remaining professional
• Strong organizational skills
• Ability to multi-task and work independently
• Ability to handle a diverse group of staff and personalities
• Must have a valid driver license and reliable transportation
• Must travel regionally and manage the overall operations of multiple office locations to ensure that all aspects of the business are running smoothly
• Ability to complete all duties in accordance with HIPAA and other medical regulations
• Dermatology experience/understanding helpful but not required

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