Job Description

A well-established, family-owned neighborhood restaurant in Noe Valley is seeking an Assistant General Manager to support day-to-day front-of-house operations and elevate the overall guest experience. This is an excellent opportunity for a current AGM or an experienced floor manager looking to grow into a GM role. A background in bar operations is a plus.

Key Responsibilities

Guest Experience & Service

• Maintain strong floor presence and lead by example in service standards.
• Actively assist FOH during peak hours: host, run food, bus tables, process payments, and restock.
• Address guest concerns with professionalism and follow up on feedback.
• Monitor online reviews, provide internal feedback on trends.
• Coordinate with BOH leadership to ensure smooth communication and timely service.
• Oversee customer communication channels (email/phone), ensuring timely responses.

FOH Team Management & Training

• Foster a positive team culture and uphold a respectful, professional environment.
• Manage dress code enforcement and monitor shift communications via Slack.
• Track and correct timecard issues; escalate staffing or performance concerns to ownership.
• Ensure comprehensive training in service, food, beverage, and upselling.
• Conduct monthly team meetings and quarterly 1-on-1 check-ins.
• Review sales performance metrics weekly with ownership (guest check averages, tip percentages).
• Facilitate onboarding: training schedules, paperwork, compliance (e.g. Food Handler, ABC), system access (Toast, 7Shifts).

Facility Oversight

• Enforce cleanliness standards and opening/closing checklists.
• Coordinate daily orders for service items (glassware, paper, etc.).
• Report and follow up on maintenance and pest control issues.
• Scan and submit food invoices for accounting.
• Organize and schedule quarterly deep cleanings, equipment maintenance, and hauler pickups.

Scheduling & Tip Management

• Create and publish schedules in 7Shifts at least two weeks in advance.
• Serve as the primary contact for shift changes, PTO, and callouts.
• Monitor staffing levels and flag hiring needs.
• Manage daily or bi-weekly tip-out procedures and cash tracking.

Menu Management

• Ensure daily accuracy of menus (print, POS, online ordering, website, menu boards).
• Collaborate with kitchen and bar leads on updates, specials, and seasonal changes.
• Maintain consistency in item availability and minimize errors/typos.

Marketing & Community Engagement

• Capture photo and video content for social media use.
• Support monthly events such as supper clubs, large parties, and holiday specials.
• Assist with neighborhood event participation (e.g., wine walks).
• Support planning and execution of new service initiatives (e.g., future lunch service).

Schedule

• Wednesday to Sunday, 2 PM–close (flexible)

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